Get more email sign ups by responding to visitor intent

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Frequently asked questions
What is email capture in eCommerce?
Email capture involves collecting a visitor's email address during their visit to your site, typically through a pop-up overlay, an embedded form, or a sticky banner. The goal is to build a direct marketing channel you own, independent of paid traffic or social platforms. For eCommerce brands, a captured email address can help with remarketing, cart recovery, post-purchase sequences, and lifecycle communications. The challenge is capturing emails from visitors who are genuinely interested, rather than those who dismiss the prompt or subscribe only to redeem an incentive.
Why do so many email popups fail to convert?
Most email popups appear too early, to the wrong visitor, with the wrong message, at the wrong time. A visitor who lands on your site and immediately sees a sign-up prompt has not yet decided whether they like what they are looking at. There is nothing at stake for them and no reason to hand over their email address. The same prompt shown to a visitor who has looked at several products and shown genuine interest will land very differently. Timing and context drive conversion far more than the incentive itself.
When is the best time to show an email capture popup on your website?
The best time is when a visitor has shown enough engagement to have a reason to stay in touch. That might be after they have viewed a number of products, spent time on a category page, or added something to their basket. It is rarely within the first few seconds of arriving. Visitors who haven't formed an opinion about your brand are unlikely to opt in, and an early pop-up risks interrupting a browsing session before it has had a chance to convert on its own merits. Worse, they'll form a negative opinion about your brand if the pop-up is inappropriately timed.
What email capture best practices should every eCommerce site follow?
Show the prompt when your customer has already shown interest, not on their first click. Make the reason to subscribe specific to the context of their visit, rather than a generic sign-up message. Keep the form short. Test the incentive carefully. A discount code can attract subscribers who unsubscribe as soon as they have used it. And do not show the same prompt twice to a visitor who has already dismissed it in that session. None of these are complex changes, but together they consistently move capture rates in the right direction.
How does visitor intent affect email sign-up rates?
A visitor who is actively engaged, comparing products, and showing signs of genuine purchase intent is far more likely to subscribe than one who is browsing casually. èƵ signals, such as time spent on product pages, depth of browsing, and return visits, identify the visitors who have a reason to stay connected with your brand. Showing email capture prompts to high-intent visitors at the right moment in their session consistently drives higher sign-up rates and, critically, higher-quality subscribers who are more likely to open, click, and convert.
What's a good email capture rate for eCommerce, and how do you improve it?
Email capture rates vary significantly by category, incentive, and how the prompt is triggered. Industry benchmarks tend to range from under 1% for broadly targeted prompts to 3% or more for well-timed, context-aware ones. Improving the rate comes down to who sees the prompt, when they see it, and what it says. Broadly targeting all visitors with the same message tends to produce a large but low-quality list. Narrowing to more engaged visitors often improves both the capture rate and the value of the subscribers you'll bring in.

